Knowledgebase Articles

Apple® QuickTime® Media Playback Issues Relating to the NVIDIA® GeForce® 9300M GS GPU (Graphics Card)

KB Article ID: KB0002

On computers running Windows® and using SAFARI Montage Media Player or Apple QuickTime player, playback of Apple QuickTime video experiences the following:

  • Choppy video
  • Drops in audio
  • Loss in audio/video synchronization.

This is a known issue relating to the Sony® VAIO® VGN-Z690 Notebook; however, similar symptoms may be seen with other computers that have the NVIDIA GeForce 9300M GS GPU installed.

Flipchart Playback Issues in Safari browser on Mac OS X

KB Article ID: WY0002

The Apple Safari browser will not playback Promethean Flipcharts.

Flipchart playback problems in Internet Explorer

KB Article ID: WY0001

On playback pages, viewing flipchart files will not open installed Promethean Software, such as Activstudio, Activprimary or Flipchart Viewer. Internet Explorer will prompt the user with a window stating the file cannot be opened by the default program. The message states that the file has been corrupted or has an incorrect file type. This occurs in Internet Explorer 6.0 and 7.0.

Drive Capacity Compatibility

KB Article ID: RB0056

You need to know which Montage versions a given drive size is compatible with.

Safari Browser Crashing When Using QuickTime 7.4.5 and 7.5

KB Article ID: RB0055

The Apple Safari web browser is crashing when using QuickTime 7.4.5 and 7.5 with SAFARI Montage.

Hard Drive Upgrade Fails

KB Article ID: RB0054

A server is executing a hard drive upgrade and you receive the following error: THERE WERE ERRORS WITH YOUR DATA VERIFY. PLEASE REVIEW THEM AND MAKE ANOTHER BACKUP.

SAFARI Montage and Microsoft Windows Vista

KB Article ID: RB0053

SAFARI Montage playback, particularly Windows Media playback, or other functions are not working in Windows Vista.

Bulk Upload Verifier Does Not Work in Firefox

KB Article ID: RB0052

Bulk Upload Verifier does not function in the Mozilla Firefox web browser.

SAFARI Montage Tutorial

KB Article ID: RB0051

We have received the following requests with regard to the SAFARI Montage Tutorial:

  1. What port(s) does our firewall need to have open for the tutorial to work?
  2. What is the domain name or IP address of the server that provides the tutorial in case our network administrator wants to restrict Flash playback to that server only?
  3. May I have a copy of the tutorial?

Playlist Sound / Audio Problems (Dropouts) in QuickTime

KB Article ID: RB0050

Sound/audio sometimes ceases or "drops out" while playing a playlist. This occurs while scrubbing between playlist items or transitioning between items rapidly.

Problem exists when using QuickTime 7.2 or 7.3 on:

  • Mac OS X 10.3.9
  • Mac OS X 10.4.x
  • Mac OS X 10.5.x